Complimentary Express Shipping on All Orders.
At Lesser Store, we're here to help you discover pieces you'll love now and wear well into the future. If you need help with sizing, styling advice, or have any questions at all, feel free to reach out, we're more than happy to assist.
For order-related enquiries, please email us at info@lesserstore.com.
We accept returns on full-priced items for store credit or exchange within 7 days of receiving your order, provided the return is delivered back in original packaging and condition.
Please note: Items returned outside this window will be sent back to you.
We’re unable to accept returns on jewellery, swimwear, sunglasses or any items purchased on sale or with a promotional discount. However, our WELCOME10 discount (10% off your first order) is not considered a sale or promotional markdown.
Items purchased using the WELCOME10 code are still eligible for return or exchange under our standard return policy.
Size exchanges are available, but are subject to stock availability. Contact info@lesserstore.com with any stock availability inquiries.
Contact info@lesserstore.com within 7 days of receiving your order with your order number.
Follow the steps provided by our team to complete your return. Please note, in order to be eligible for a return, your order must be within 7 days of delivery and meet all other conditions of our returns policy.
Please send your return to:
Attn: Online Returns
Lesser Store
Shop 9/165 King William Road
Unley SA 5061
Once we've received your return, please allow up to 1-5 business days for processing.
Please Note:
Returns and exchanges are not available for items purchased on sale or with a promotional discount greater than 10%.
The WELCOME10 discount is excluded from this rule — returns and exchanges are available when using this code.
Sale items are final unless deemed faulty.
Credit notes are not offered on sale items.
Shoes must be returned with all original packaging (including the box) in undamaged condition. We cannot accept returns on shoes without the box or with marked or damaged soles.
To ensure your return is accepted, items must be unworn, unused, and in perfect condition with all original tags and packaging still attached.
All orders are processed and dispatched within 1–3 business days, excluding weekends and public holidays. During peak periods or promotional events, dispatch times may be slightly extended.
We are pleased to offer complimentary shipping on all orders, including international shipping.
Once your order has been dispatched, you will receive a confirmation email with tracking details where available. Delivery timeframes vary depending on your location and the carrier, and are provided as an estimate only.
Please note that while we endeavour to ensure timely delivery, Lesser is not responsible for delays caused by shipping carriers, customs clearance, or circumstances outside of our control.
For international orders, customers are responsible for any applicable duties, taxes, or customs charges imposed by their local authorities (see Taxes & Duties section).
If you have any questions regarding delivery or your order, please contact us at info@lesserstore.com
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, billing address, shipping address, payment details, email address and phone number.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about Lesser, new products, promotions, and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your payment method, place an order, arrange for delivery or return a purchase, we imply that you consent to our collecting and using it for that specific purpose only.
If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to opt out.
How do I withdraw my consent?
If after you opt in, you change your mind, you may withdraw your consent for us to contact you or for the continued collection, use or disclosure of your information at any time by contacting us at:
Email: info@lesserstore.com
Mail:
Lesser Store
9/165 King William Road
Unley 5061
South Australia
We may disclose your personal information if required by law to do so or if you violate our Terms of Service.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. Your data is stored on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your transaction. After that is complete, your transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, a joint effort of brands such as Visa, MasterCard, American Express and Discover.
For more insight, you may also wish to read Shopify’s Terms of Service or Privacy Policy.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for purchase-related transactions. We recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.
Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
We use cookies to maintain your shopping session and improve your experience on our website. Cookies used may include:
_session_id – unique token, sessional
_shopify_visit – used to track visits
_shopify_uniq – counts visits by a single customer
cart – stores cart contents
_secure_session_id – sessional
storefront_digest – used if the store is password protected
You may choose to opt out of cookies through your browser settings.
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes, we will notify you here.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
The Lesser mobile message service (the “Service”) is operated by Lesser (“we”, “us”).
By consenting to Lesser’s SMS/text messaging service, you agree to receive recurring SMS/text messages for order updates, promotions, and marketing communications. Message frequency may vary. Message and data rates may apply.
You may opt out at any time by replying STOP to any message or by using the unsubscribe link provided (where available). For assistance, contact us at info@lesserstore.com
Participation in this program is voluntary and not a condition of purchase.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or request more information, please contact us at info@lesserstore.com
Additional customs fees may apply for international orders. These charges are determined by your local customs authority and may include:
Sales tax applied by your country, state or city; and
Duties charged for customs processing.
Orders are shipped on a delivery duty unpaid (DDU) basis. You will be responsible for paying any applicable taxes or duties upon arrival.
If these charges are not paid, the parcel may be returned to us at a substantial cost, which may be deducted from your refund.
Duties and taxes vary by country and are not payable by Lesser. Please check with your local customs authority prior to placing an order.
Every Tuesday, receive a weekly article from our founder, Jazmin Wotton.
She shares reflections from inside Lesser: thoughts on building a considered wardrobe, honest perspectives on the industry, and the realities of running an independent business.
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